Parts/Installation:
National Auto Tools, recommends that you employ a certified electrician to complete installation of your equipment. National Auto Tools is not responsible for any problems or damage that occurs from the installation of the power unit and/or motor by anyone who is not a certified electrician. National Auto Tools is by law not able to provide an electrical wiring diagram. National Auto Tools is not responsible for any cost that may arise from the certified electrician or any repair costs caused by improper installation of power units and/or motors on any equipment. If any disputes arise, National Auto Tools will require a copy of the invoice from the certified electrician with an itemized report of the work done. ALL PARTS a customer finds defective must be returned for inspection before a replacement is shipped. ALL PARTS will be inspected by us and if found to be defective a replacement and/or repair TO PARTS will be sent. If no defect is found, customer is responsible for all shipping costs of ALL PARTS. The shipping costs must be paid by customer prior to any PARTS being sent back to customer.
Damage/Missing Parts Policies:
All equipment must be inspected upon receipt. Make note of any visible damage or missing pieces on the bill of lading. National Auto Tools will not be liable for damages occurred by the freight company if not noted on the bill of lading. Missing power units and/or motors must be reported at time of delivery. Any missing parts or incorrect equipment needs to be reported within three days of receipt. Anything reported after three days of receipt will be replaced or returned to us at the customer’s expense.
Shipping Policies:
National Auto Tools assumes that when a customer provides a business name, the business is open from 8AM-5PM Monday-Friday, the business is located at a commercial address, and that the business does not have a home or any other living residences on the property. National Auto Tools will not be responsible for redelivery charges to businesses that are not open during the above mentioned hours when the first delivery attempt was made. Any redelivery or residential delivery cost that are incurred due to misrepresentation or fault of the customer, must be paid in full to National Auto Tools or the warranty on the respective product is void. Any storage charges from the respective freight company must be paid in full before product will be released for delivery. All shipping cost for international shipments must be paid by customer including shipments for warranty parts. Any costs left unpaid will void the warranty. Customers are responsible for off loading from delivery truck any and all equipment at time of delivery. There is no guaranteed time of delivery, but delivery will not exceed (90) days from the date of order. Custom orders can exceed the (90) day delivery time limit.
Payment Policies:
National Auto Tools accepts all major credit cards, money orders, cashiers checks and wires. If paying by personal or business check please allow 7 business days for check to clear. All checks must clear bank before National Auto Tools can ship an order. Payment must be received before product will ship. National Auto Tools does not ship COD. DEPOSITS for custom orders are non refundable. If payment is tendered by credit card or check by phone, purchaser/customer agrees to instruct their credit card or banking institution honor payment to National Auto Tools. Purchaser/Customer further agrees to not initiate a credit card charge back and/or cancel check payment by phone at anytime once product has shipped. Purchaser/Customer agrees that all sales are final once product has shipped.
Return Policies:
ALL SALES ARE FINAL ONCE YOUR PRODUCT HAS SHIPPED. Orders canceled after payment is processed but before shipment, will BE CHARGED a 15% cancellation fee of the total invoice. If a product is shipped and purchaser/customer refuses product then customer/purchaser will be responsible for shipping costs both ways and a 30% restock fee.
Warranty Policies:
All Lifts, Laser Machine, Frame Machine, and Pipe Bender are warranted for one year . All Tire equipment is warranted for 90 days. All other equipment is warranted for 30 days. Warranty is for parts only. No labor warranty exists. Cylinders on all lifts will be sent seal kits for repair after 90 days. Warranty does not cover rubber lifting pads on two post lifts or plastic demount heads on tire changers. Shipping of warranted parts is for normal ground shipping only. Customer may request expedited shipping at their own expense. No warranties exist for any incidental cost occurring from loss of use of product. Warranty is not transferrable. Warranty is issued to original purchaser only and cannot be transferred to anyone else. Any attempts at charge backs or legal action against National Auto Tools voids the warranty on the product purchased regardless of the decisions made by all companies involved in the transaction and or the decision of the courts. Once warranty is voided, it cannot be reinstated. No other warranty is expressed or implied. Warranty is governed by the laws of the State of Texas, County of Tarrant. National Auto Tools will not enter into any verbal agreements regarding changes to the stated warranty policy. National Auto Tools reserve the right to change or amend any measurements, instructions, policies, and warranties, as stated in our manuals, on our National Auto Tools website, and on any other printed or published materials, without notice to customers prior to changes being made. Purchaser/Customer has read and understands the whole of this document and all parts thereof. Purchaser/Customer further understands that this document and all parts thereof is governed in whole or in part by the law of the State of
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